At joya70, we believe that gaming should always be a source of entertainment — never stress, hardship, or harm. This page outlines the tools, resources, and commitments we have in place to help every player in Bangladesh stay in control and play safely.
Our Principles
We have built responsible gaming into every layer of the joya70 platform — from account registration through to daily play. Here are the six pillars that guide our approach.
Every joya70 account is subject to mandatory age and identity verification. Players must be 18 years of age or older to register, deposit, or place bets on the platform. Our KYC process confirms your age using government-issued identification before any withdrawal is processed.
Take control of your spending by setting daily, weekly, or monthly deposit limits directly in your joya70 account settings. Once a limit is set, it takes effect immediately. Increasing a limit is subject to a 48-hour cooling-off period to encourage thoughtful decision-making.
If you need a short break from gaming, joya70's time-out feature allows you to pause your account for a period of your choice — from 24 hours up to 6 weeks. During a time-out, you will not be able to log in, deposit, or place bets. The pause cannot be reversed early.
Players who believe they have a gambling problem can request a full self-exclusion from joya70. Self-exclusion closes your account and blocks access for a minimum of 6 months, with options extending to 1 year, 5 years, or permanently. All self-exclusion requests are actioned within 24 hours of receipt.
joya70 can send you periodic in-session reminders showing how long you have been playing and how much you have wagered. These reality checks serve as a gentle prompt to step back, review your session, and decide whether you want to continue or take a break.
Our responsible gaming support team is available 24 hours a day, 7 days a week (BST, UTC+6). Whether you need help setting a limit, activating a time-out, or simply want to talk through your concerns, our agents are trained to assist you with sensitivity and without judgment.
Account Controls
Every joya70 player has access to the following built-in tools. You can activate or adjust these controls by visiting your Account Settings or by contacting our support team at [email protected].
Set a maximum BDT amount you can deposit over a daily, weekly, or monthly period. Supports bKash, Nagad, Rocket, and Upay. Reductions take effect immediately; increases require a 48-hour waiting period.
Available NowCap the amount you are willing to lose within a set period. Once you reach your loss limit, your account is automatically locked from further betting until the limit period resets.
Available NowDefine the maximum duration of a single gaming session. Once the session limit is reached, you will receive a notification and must actively choose to extend or close the session.
Available NowRequest a cooling-off period of 1 day to 6 weeks. Your account will be suspended for the chosen duration. This is ideal if you feel you need a short, structured break from play.
Available NowRequest a permanent or long-term exclusion from all joya70 services. During self-exclusion, your account is closed, your funds are returned, and you will be blocked from all marketing communications.
Permanent Option AvailableOpt out of all promotional emails, SMS messages, and bonus notifications instantly via your account preferences. Opting out of marketing does not affect your ability to use the platform.
Instant EffectHow to activate: Log in to your joya70 account, navigate to Account Settings > Responsible Gaming, and select the tool you wish to use. Alternatively, contact our support team at [email protected] and we will activate it on your behalf within 24 hours. Support is available 24/7 (BST, UTC+6).
Know the Signs
Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. Recognising the warning signs early is the first step toward getting help.
If you recognise two or more of these signs in yourself or someone you know, we strongly encourage you to use joya70's self-exclusion tool and seek professional support immediately. Contact us at [email protected] — our team is ready to help.
Self-Assessment
The following questions can help you reflect honestly on your gaming habits. There are no right or wrong answers — this is a tool for self-awareness, not judgment.
Concerned by your answers? If you answered "yes" to three or more questions, we encourage you to activate a cool-off period or self-exclusion through your account, and to speak with a professional counsellor. Remember — reaching out is a sign of strength, not weakness.
Our Policy
Responsible gaming refers to a set of practices, tools, and attitudes that help players maintain a healthy and balanced relationship with gambling. At joya70, responsible gaming is not just a compliance requirement — it is a core part of how we operate. We believe that every player in Bangladesh deserves access to a platform that actively looks out for their wellbeing, not just their entertainment.
Online casino games and sports betting — including cricket BPL markets, T20 World Cup odds, and slots — are intended to be enjoyable recreational activities. For the vast majority of players, they remain exactly that. However, for a small number of individuals, gambling can develop into a problem that affects their finances, relationships, and mental health. joya70's responsible gaming framework is designed to identify these situations early and provide practical tools to address them.
joya70 maintains a strict 18+ policy across all services. Age verification is conducted at the point of registration and again when a withdrawal is first requested. We use a combination of document checks and database verification to confirm that all players are adults aged 18 and above. Any account found to have been opened by a person under 18 will be immediately suspended, all winnings will be voided, and any deposits will be returned to the payment source (bKash, Nagad, Rocket, or Upay) after investigation.
We also encourage parents and guardians to use third-party parental control software to prevent minors from accessing online gambling sites. If you believe a minor has accessed or registered on joya70, please contact us immediately at [email protected].
Our platform uses automated monitoring to flag unusual patterns of play that may indicate a player is experiencing difficulties. These include sudden and significant increases in deposit frequency or amount, extended unbroken gaming sessions, rapid cycling of funds, and repeated failed attempts to self-exclude. When our systems detect these patterns, a member of our responsible gaming team will review the account and may reach out to offer support or apply a temporary restriction as a precautionary measure.
We believe this proactive approach is far more effective than waiting for players to come forward themselves. Many people experiencing gambling difficulties feel embarrassed or reluctant to ask for help; at joya70, we try to meet those players where they are.
joya70 supports deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, and Dutch-Bangla Bank. We strongly advise all players to set a deposit limit before beginning play and to treat any money deposited as an entertainment expense — money you are comfortable losing, not money you need for rent, food, or other essential costs. Never chase losses by depositing more in the hope of recovering what you have lost. If you find yourself doing this, please activate a loss limit or contact our support team immediately.
joya70 offers promotional bonuses to eligible players. However, we do not market these bonuses in a way that encourages excessive or irresponsible play. Players who have activated a self-exclusion or cool-off period will not receive any bonus-related marketing communications for the duration of that period. If you feel that a particular bonus or promotion is contributing to harmful gambling behaviour, please contact our support team and we will remove you from all promotional communications immediately.
We understand that for many players across Bangladesh — whether celebrating Eid, watching a BPL match in Dhaka, or enjoying a free afternoon in Sylhet — online gaming is a casual and social form of entertainment. joya70 wants to be part of those positive experiences. Our responsible gaming commitment is not about discouraging play; it is about making sure that play always stays enjoyable, voluntary, and within each player's personal boundaries.
Age Policy
Quick Actions
Request immediate account closure and exclusion from all joya70 services. Email [email protected] with subject line "Self-Exclusion Request".
Actioned Within 24 HoursOur responsible gaming team is available around the clock. Reach us at [email protected] — response time is under 24 hours for all responsible gaming requests.
24/7 — BST UTC+6Get Help
If you are struggling with gambling, you do not have to face it alone. The following contacts are available to help players in Bangladesh and beyond.
Our in-house responsible gaming agents are available 24/7. Contact us for immediate help with limits, exclusions, or any gaming concerns.
[email protected]A confidential emotional support helpline serving Bangladesh. Trained counsellors offer compassionate, non-judgmental listening 24 hours a day.
01779-554391Bangladesh's government mental health helpline provides access to counsellors and referrals to local mental health services nationwide.
16789A global fellowship of men and women who share their experience, strength, and hope with each other to help solve their common problem.
gamblersanonymous.orgAll contact details listed above for third-party organisations are provided for informational purposes. joya70 is not affiliated with these organisations. Phone numbers and contact details should be independently verified. All email and phone contacts for third-party services are displayed as plain text and are not clickable links.
Responsible gaming is the foundation of everything we do at joya70. Whether you want to set limits, take a break, or simply explore our full range of cricket betting and casino games — we are here to support you every step of the way.
Adults aged 18 and above only. If gambling is affecting your life, please use our self-exclusion tool or contact [email protected] immediately.